As of September 2016 we are implementing a cancellation policy in consideration of our clients, this allows for a fair chance at booking for appointments. Please read below for details of our policy. We would like to thank you in advance for your cooperation.
CANCELLATION POLICY GUIDELINES
48 HOUR FULL-FEE CANCELLATION POLICY
To ensure
availability to all of our clients we kindly ask you to provide us with
cancellation notice at least 48 hours prior to your appointment. Any
short-notice cancellations or no-shows will be charged in full for their
appointment. The
48 hours of notice include only working days, therefore please figure Sundays
and Bank Holidays as non-working days. If
you’re unsure of our opening times please check our page. If you book out
longer slots of over 2 hours we prefer longer in notice to offer this time to
other clients. We have a cancellation list for clients, especially during busy times,
this cancellation policy allows for more clients to have their desired
treatment. In the rare circumstance that your appointment is cancelled or
changed in this notice period by essential therapy clinic the fee will not be
charged.
NOTIFICATION
In order to notify us of any changes or cancellations please call the salon on 0116 2849966 and leave a message on the answer machine if we aren’t available. This number is our preferred method of communication, alternatively you can email us.
In order to notify us of any changes or cancellations please call the salon on 0116 2849966 and leave a message on the answer machine if we aren’t available. This number is our preferred method of communication, alternatively you can email us.
LATE ARRIVALS
Any delays which cause late arrivals may
affect your treatment. Clients are often booked straight after your allotted
time and appointments will be fitted to avoid compromising other client’s
treatments or leaving another client waiting, yourself included . Where possible treatment will be continued in
the remaining appointment time but for the given price. Our therapists work
hard to fit all clients in for their desired treatments to avoid any disappointment.
APPOINTMENT REMINDERS
This kind notice considers that clients receive
appointment reminders by text. Please notify us of any phone number changes, providing correct detail allows us to maintain contact easily. Therapists will also write the
date and time of your next appointment on a card - with request if not offered.
REGULAR CANCELLATIONS
Clients who regularly cancel or do
not show to their appointments may be required to pay a deposit for future
bookings.
This notice is shown in reception and
placed on the website, for any problems regarding our policy please speak to
our staff members. Otherwise, this is confirmation of client agreement.We thank you for your kindness in early notification to ensure fairness to all clients.
